We hope you love everything that you order from us but if something isn't quite right, you’ve got 14 days to request a return and 30 days to get this back to us from your order date. After that, we might not be able to assist you. 

All we ask is that items are in an unused, unaltered condition and still fitted with their original tags and security ribbon. If items are rejected upon inspection of the return, this will be sent back to you on a 2nd class postal service.

We cannot accept the return of items which were not bought directly from our website. 

We do not accept exchanges, all ordered items will need to be returned and another order made for the item you wish to replace it with.

United Kingdom 

1. To start your return, head to our RETURNS PORTAL - you must use the same email for the order, to make the return. 
2. Select the items you’d like to return and your reason for return. This helps us to improve our products!
3. Select your chosen returns courier.
4. All of our returns options are printer-less, you will receive a QR code and this can be printed at any of our drop-off locations. If you do wish to print the return yourself, you can request a label on the portal.
5. Your parcel is now ready to be taken to your chosen drop-off point.

You will be charged £2.50 for the return label and this will be deducted from your refund total. We will refund you by the same method you used to pay, within 14 days of your return.

International Returns

Unfortunately, our returns portal doesn’t support international orders yet, but we are working on it!

To request an international return, simply email care@maebe.co.uk within 14 days of delivery of your order and we can provide you with the steps and address to return. You will be responsible to pay for your return and we cannot accept duties and taxes charges.