Returns Policy

We hope you love everything you order from us! However, if something isn’t quite right, you have 14 days from the day after your order is delivered to let us know.

The returned items must arrive at our warehouse within 14-days of you letting us know. Unfortunately, if we receive your return outside of this timeframe, we may not be able to assist you. This does not affect your statutory rights. Any items approved for return after this period will be eligible only for a credit issued onto a gift card, valid for one year from the date of issue.

To be eligible for a refund, items must be unused, unaltered, and have their original tags and security ribbon attached. Items that don't meet these conditions will be rejected at inspection and won't be eligible for a refund. By submitting a return, you agree to these terms. If your return is rejected, our customer care team will be in touch by email to let you know. We cannot accept the return of items which were not bought directly from the website.

We do not accept exchanges, all ordered items will need to be returned and another order made for the item you wish to replace it with.

 

Store Credit

UK customers who opt for a store credit refund when registering their return will receive a 10% bonus on top of their refund value. It's our way of saying thanks for shopping with us again.

This incentive is available to UK customers only. If any store credit was used as part of the original payment method for this order, your refund will be allocated back to this first. If store credit was used as part of the original payment method for this order, you can still choose a store credit refund, but you will unfortunately be ineligible for the 10% store credit incentive.

 

United Kingdom 

  1. To start your return, head to our UK Returns Portal - you must use the same email for the order, to make the return. 
  2. Select the items you’d like to return and your reason for return. This helps us to improve our products!
  3. Select your chosen returns courier.
  4. All of our returns options are printer-less, you will receive a QR code and this can be printed at any of our drop-off locations. If you do wish to print the return yourself, you can request a label on the portal.
  5. Your parcel is now ready to be taken to your chosen drop-off point.

You will be charged £2.50 as a restocking fee and this will be deducted from your refund total. We will refund you by the same method you used to pay, within 14 days of your return.

International Returns

Please follow the below steps for all international returns.* 

*Excluding orders purchased in Malta + UAE. If you are returning your Maebe parcel from Malta or the UAE please reach out to our customer care team at care@maebe.co.uk

  1. To start your return, head to our DHL International Returns Portal - you must use the same email for the order, to make the return. 
  2. Select the items you’d like to return and your reason for return. This helps us to improve our products!
  3. All of our returns options are printer-less, you will receive a QR code and this can be printed at any of our drop-off locations. If you do wish to print the return yourself, you can request a label on the portal.
  4. Your parcel is now ready to be taken to your chosen drop-off point.

You will be charged for your return at the below rate. This includes the restocking fee. 

Europe - £15

USA & Canada - £20 

Rest of the World - £25

A Note for Our US Customers

Due to current high tariffs on goods made in China, we kindly ask that you check your local import duties and taxes before placing an order.

If a shipment is refused due to high import fees, it will be returned to us in the UK. In such cases, we can only issue a refund once the items have been successfully received back. Please note that this process may take some time.

Your refund will cover the cost of the goods minus the original shipping fee plus any return import charges to the UK which is charged at a flat fee of £30. 

We appreciate your understanding and encourage you to reach out to our customer care team if you have any questions before ordering.

We are always working on providing a more seamless and cost effective option for our international customers. Any updates we have will be posted on our social media accounts so make sure to keep an eye out.